Delivery and Returns Policy
Delivery of Order to a Location of the Consumer’s Choice (Delivery)
The Consumer may select the field indicated as “Delivery” in order to submit an Order, the products of which will be delivered to a location of their choice. Delivery is defined as the delivery of the order within a time frame that may range from 30 to 55 minutes from the completion and submission of the Order. The delivery time limits are indicative, refer to the given moment and may differ from the indicative delivery time stated on the Website; they aim at the optimal service and convenience of the user and in no case are they binding for the store O Proedros. The store O Proedros bears no responsibility in the event that, for any reason, it is not possible to deliver the order within the above time limits. The Consumer must be at the pickup location stated in the Order at the predetermined time in order to receive their Order. In the event that the Consumer is not found for a period of 10 minutes, the store may cancel the Order and the Consumer cannot withdraw or request replacement or cancellation of the transaction.
Returns Policy
In the event that it is found that: (a) there is a discrepancy between the Order and the products delivered or (b) that the quality of the delivered products does not correspond to the quality of the products of the store O Proedros, the Consumer has the right to request equivalent compensation in kind (indicatively, replacement of items or free provision in a subsequent order). In the above cases, if it concerns delivery of the Order to a location of the Consumer’s choice (Delivery), the Consumer must immediately contact either by e-mail at www.oproedros.gr or by phone the store and notify the incident for the confirmation of the incident and the specific terms of the compensation in kind.
Order Cancellation Policy
Before completing the payment process of the Order and its electronic submission, the Consumer may cancel the Order by removing the quantities of the products from their cart. In the event that the submission of the Order has been completed, the Consumer may cancel the order only by phone and only if the order has not yet been executed and no sales document has been issued. In the event of cancellation of an order for which the credit card has been selected as the payment method, the cancellation of the credit card charge is carried out by calling the manager of the respective store. When the Order cannot be served due to excessive workload, power outage, technical problem, bad weather conditions or other reasons of force majeure, the Consumer is informed by phone and the Order is cancelled.